Field Support Technician - Bogor

Join Mitracomm Ekasarana as a Field Support Technician in Bogor and play a pivotal role in ensuring seamless technical operations for our clients. This position offers an exciting opportunity to provide on-site technical support, troubleshoot system issues, and maintain our clients' IT infrastructure. As a Field Support Technician, you will work closely with our team to ensure that our clients' systems are running smoothly and efficiently.

Mitracomm Ekasarana is a leading provider of IT solutions in Indonesia. We are committed to delivering high-quality services to our clients and are always looking for talented individuals to join our team. In this role, you will have the chance to work with a diverse range of clients and gain valuable experience in the IT industry.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical support to clients in Bogor and surrounding areas
• Troubleshoot and resolve hardware and software issues
• Maintain and update clients' IT infrastructure
• Install, configure, and maintain network equipment such as routers, switches, and firewalls
• Monitor system performance and ensure optimal operation
• Document all technical activities and maintain accurate records
• Collaborate with the technical support team to ensure timely resolution of issues
• Stay up-to-date with the latest IT technologies and trends

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years of experience in IT support or a related role
• Strong knowledge of networking concepts and protocols
• Proficiency in using tools such as Wireshark, Ping, and Traceroute
• Familiarity with operating systems such as Windows and Linux
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills
• Valid driver's license and reliable transportation

🛠️ Keahlian

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