After Sales Service Officer (Post-Sales Support) - Summarecon

Join Summarecon, a leading property developer in Indonesia, as an After Sales Service Officer in Tangerang, Banten. In this customer-centric role, you will serve as the primary point of contact for post-purchase inquiries, complaints, and service requests, ensuring customer satisfaction and loyalty. You'll be part of a dynamic team dedicated to delivering exceptional service to our valued customers.

Summarecon is not just a company; it's a trusted name in Indonesia's property market, known for its commitment to quality and customer service. As an After Sales Service Officer, you'll have the opportunity to work in a fast-paced environment, using tools like CRM systems and customer service software to manage and resolve customer issues efficiently.

In your daily tasks, you'll handle a variety of customer interactions, from answering general inquiries to resolving complex complaints. You'll also be responsible for maintaining customer records, tracking service requests, and ensuring that all issues are resolved to the customer's satisfaction. This role offers a unique opportunity to grow within a reputable organization and make a tangible impact on customer experiences.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for post-purchase inquiries, complaints, and service requests.
• Provide exceptional customer service by resolving issues promptly and professionally.
• Manage and update customer records using CRM systems.
• Track and follow up on service requests to ensure timely resolution.
• Collaborate with internal teams to address customer concerns and ensure high levels of satisfaction.
• Monitor customer feedback and use it to improve service quality.
• Ensure compliance with company policies and procedures.
• Participate in training and development programs to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM systems and customer service software.
• Ability to work well under pressure and meet tight deadlines.
• Excellent problem-solving and analytical skills.
• Familiarity with Indonesian language and culture.
• Ability to travel occasionally for customer visits and meetings.

🛠️ Keahlian

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